Refund policy

At Adore Haven, your satisfaction is our priority. Each piece of jewelry is lovingly handcrafted and carefully inspected before it reaches you. We want you to absolutely love your purchase, which is why we've created this clear and fair return policy.

When Can I Return or Exchange My Jewelry?

We happily accept returns and exchanges in the following situations:

✓ You received a damaged or broken product
✓ You received the wrong item (different from what you ordered)
✓ There was an error on our part

What Do I Need to Do?

To ensure a smooth return or exchange process, please follow these simple steps:

1. Record an unboxing video

  • Film yourself opening the package in one continuous, unedited video
  • Ensure the video clearly shows the product and any damage or discrepancy
  • This helps us resolve your issue quickly and fairly

2. Contact us within 24 hours of delivery

  • Reach out through WhatsApp/Email/Phone.
  • Share your order number and unboxing video

3. Keep everything intact

  • The product must be unused and in its original condition
  • Keep all packaging, tags, and certificates
  • This ensures we can process your request smoothly

What's Not Covered?

To maintain fairness for all our customers, we cannot accept returns or exchanges for:

✗ Personal preference (color, design, size, or style)
✗ Minor color variations due to lighting or screen settings
✗ Normal wear and tear after use
✗ Change of mind after purchase

We recommend reviewing product details, dimensions, and photos carefully before placing your order.

How Does the Exchange or Refund Work?

Once we receive and verify your return:

Option 1: Exchange
We'll send you a replacement item at no additional cost (if the issue was our fault)

Option 2: Refund
We'll issue a full refund to your original payment method or store credit, as applicable

Shipping Note:
Original shipping charges are non-refundable unless the error was on our side.

Why Do We Require an Unboxing Video?

We understand this might seem like an extra step, but unboxing videos help us:

  • Quickly identify and resolve genuine issues
  • Protect both you and our e-commerce business from fraud
  • Continuously improve our quality control and packaging

We cannot process returns or exchanges without an unboxing video.

Need Help?

If you have any questions about this policy or need assistance with a return, our customer support team is here to help!

📞 Customer Support: [0339-0131721]
📧 Email: Adorehaven26@gmail.com
⏰ Response Time: Within 24 hours

Thank you for choosing Adore Haven. We appreciate your understanding and look forward to serving you with beautiful jewelry you'll treasure forever! ✨